Shipping policy

Z Wellness ships to customers in the United States. All prices and shipping rates shown on this page and at checkout are in U.S. dollars (USD).

Order processing

We process orders Monday through Friday, excluding U.S. public holidays. Your order is prepared and handed to the carrier within 1–2 business days of purchase. Orders placed on a weekend or a holiday begin processing on the next business day.

The delivery estimates below start when the package leaves our facility — not when the order is placed. Total time to your door = processing time + transit time.

Shipping options and rates

Method	Cost	Estimated transit time
Free Shipping	$0.00 USD	5–8 business days
Express	$9.95 USD	2–3 business days

Both options are shown at checkout once you enter your delivery address. You choose the one you want before paying.

Tracking your order

As soon as your order ships, we email you a shipping confirmation with a tracking number and a tracking link. Please allow up to 48 hours after that email for the carrier to register the first scan — a tracking number that shows “label created” or no movement during that window is normal.

If you did not receive the shipping confirmation, check your spam or promotions folder first, then email us at support@zwellnessco.com and we will resend it.

Delivery delays

Transit times are carrier estimates, not guarantees. Severe weather, carrier backlogs, peak holiday volume and remote delivery areas can add a few days. We monitor orders that stall in transit and will contact you if we see a problem before you do.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. If you need to correct an address, email us at support@zwellnessco.com within 24 hours of placing the order and we will update it if the package has not shipped yet.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will reship it at no extra cost once you confirm the corrected address, or refund the order minus the actual return shipping cost.

If your order does not arrive

Tracking shows “delivered” but you do not have the package. First check with other people in your household, your neighbors, your building manager and any secondary delivery spot (porch, side door, mailroom). Carriers sometimes scan a package as delivered up to 24 hours before it physically arrives. If it still has not shown up, contact us within 7 days of the delivery scan.
Tracking has not moved for 7 consecutive business days.
Your order has not arrived within 5 business days after the end of the estimated transit window.

We will open a trace with the carrier. If the package is confirmed lost, we will reship your order at no charge or issue a full refund to your original payment method — your choice. Claims must be submitted within 30 days of the ship date.

Damaged or incorrect items

Inspect your order as soon as it arrives. If an item arrives damaged or defective, or if you received the wrong item, email us at support@zwellnessco.com within 7 days with your order number and photos of the item and the packaging. We will make it right with a replacement or a refund, and you will not be charged return shipping for our error.

Returns and refunds

Shipping charges already paid are not refundable unless the return is the result of our error. For everything else — return windows, condition requirements and how to start a return — see our Refund Policy.