We are an online store, so email is the fastest way to reach a person here.
We answer Monday to Friday and reply to most messages within one business day. Messages that arrive on a weekend or a US holiday are answered the next business day.
What to include
To get you a real answer on the first reply, please tell us:
- Your order number (it starts with a #, and it is in your confirmation email), or the email address you used at checkout.
- What you need — a question about an order, a return, a product, or something that arrived damaged.
- For anything damaged or incorrect, a photo of the item and of the shipping box. It lets us fix it without a second round of emails.
Common questions we can settle by email
- Where is my order? Send the order number and we will resend the tracking link.
- I need to change or cancel an order. Write as soon as you can — if it has not shipped yet, we can usually still change it.
- I want to return something. See our Refund and Returns page, then email us to start it.
- Which product suits me? Tell us what bothers you and when it bothers you most, and we will point you to the closest fit — or tell you honestly that we do not have one.
One thing we cannot do
We cannot give medical advice or tell you whether a product is appropriate for a specific condition, injury or treatment. That belongs with a qualified healthcare professional who can actually examine you.
Z Wellness Co — online only, shipping within the United States.