Orders and shipping
How much is shipping?
Free on every order, arriving in 5–8 business days. If you want it sooner, Express is $9.95 and takes 2–3 business days.
How soon does my order go out?
We pack orders within 1–2 business days. Delivery time starts when the parcel leaves us, not when you click buy.
Do you ship outside the United States?
Not at the moment. We ship within the US only.
Where is my tracking number?
It is emailed to you when the parcel ships. It can take up to 24 hours to start updating. If you cannot find the email, write to support@zwellnessco.com with your order number and we will resend it.
Can I change or cancel my order?
If it has not shipped, yes — email us as soon as you can. After it ships, handle it as a return.
My order arrived in two boxes. Is that a mistake?
No. Multi-item orders sometimes ship separately, at no extra cost, and each parcel has its own tracking.
Returns and refunds
What if it does not suit me?
You have 90 days from delivery to send it back for a refund. Full details on our Refund and Returns page.
Who pays to send it back?
You do if you simply changed your mind. We do if the item is faulty, damaged or not what you ordered.
How long does the refund take?
We refund within 2 business days of the item reaching us. Your bank then takes another 5–10 business days to show it.
It arrived damaged.
Send us a photo of the item and the box within 7 days and we will replace or refund it. Usually we will not ask for the damaged item back.
Products
Are these medical devices?
No. Everything we sell is for everyday comfort and general support. Our products are not intended to diagnose, treat, cure or prevent any disease, and they do not replace care from a qualified professional.
I have a condition or a recent injury. Can I use this?
Ask a healthcare professional who can examine you. We are a store, and we will not guess about your body over email.
How do I choose a size?
Sizing guidance is on each product page. If you are between sizes or unsure, email us with the measurement you have and we will tell you which one to take — or tell you that neither will fit well.
How long until I notice anything?
That depends entirely on the person and on how consistently the product is used, and anyone who gives you a precise number is guessing. What we can promise is the 90-day window to decide it was not worth it.
Payment and account
What can I pay with?
All the payment methods shown at checkout. Prices are in US dollars.
Do I need an account?
No. You can check out as a guest — you only need an email address so we can send the confirmation and tracking.
Is my payment information safe?
Payment is processed by our payment provider over an encrypted connection. We never see or store your full card details.
Still stuck?
Email support@zwellnessco.com with your order number. We reply Monday to Friday, usually within one business day.