Everything below applies to orders placed on zwellnessco.com. Prices and shipping are in US dollars.
Where we ship
We ship within the United States only, including street addresses and PO boxes. We do not currently ship internationally. If your address is outside the US, the checkout will not be able to complete your order.
Shipping options and cost
| Method | Delivery time | Cost |
|---|---|---|
| Free Shipping | 5–8 business days | Free on every order |
| Express | 2–3 business days | $9.95 |
Delivery times are counted in business days (Monday to Friday, excluding US holidays) and start when the order leaves our warehouse, not when you place it.
Order processing
Orders are picked and packed within 1–2 business days. Orders placed on a weekend or a US holiday begin processing the next business day. During a sale or a holiday period, processing can take a day longer — if that happens to your order, we will tell you rather than let you wonder.
Tracking
You will receive two emails: one confirming the order, and one with a tracking number as soon as the parcel ships. Tracking can take up to 24 hours after that email to start showing movement, which is normal and does not mean the parcel is lost. Lost the email? Write to support@zwellnessco.com with your order number and we will resend it.
Address accuracy
Please check your shipping address at checkout. We cannot reroute a parcel once the carrier has it. If an order is returned to us because the address was incomplete or incorrect, we will contact you and can either reship it or refund it, minus any shipping cost we actually paid.
Delays, damage and parcels marked delivered
- Carrier delays. Weather and carrier backlogs happen and are outside our control, but they are not your problem to solve alone — write to us and we will chase the carrier with you.
- Damaged in transit. Send us a photo of the item and the box within 7 days of delivery and we will replace it or refund it.
- Marked delivered but missing. Check with anyone else at the address and look around the property first — carriers sometimes scan early or leave parcels out of sight. If it has not appeared after 48 hours, contact us and we will open a case with the carrier.
Split shipments
If you order several items, they may arrive in more than one parcel and on different days, at no extra cost to you. Each parcel gets its own tracking number.
Questions about a specific order: support@zwellnessco.com. Please include your order number.