If something you ordered is not right for you, you have 90 days from the delivery date to return it for a refund. No explanation required — "it did not suit me" is a complete reason.
What can be returned
Items must come back in resellable condition: complete, with any packaging or accessories they arrived with. Trying a product is expected — wearing, washing or using it for weeks is not.
For hygiene reasons, the following cannot be returned once opened or used, unless they arrived damaged or faulty: adhesive patches, insoles, socks, and any product worn in direct contact with skin. Your legal rights for a faulty product are not affected by this.
How to start a return
- Email support@zwellnessco.com with your order number and which item you are returning.
- We reply with the return address and instructions. Please do not ship anything back before you receive them — returns sent to the wrong address can be lost, and we cannot refund what does not reach us.
- Pack the item well and send it with a tracked service, keeping the tracking number until the refund lands.
Who pays return shipping
- Changed your mind, wrong size, did not suit you: you cover the return shipping.
- Damaged, faulty, or we sent the wrong item: we cover it, and you should not be out of pocket at all. Send a photo and we will sort it — often without asking for the item back.
Your refund
We inspect returns on arrival and issue the refund within 2 business days of receiving the item. It goes back to the original payment method. Your bank or card issuer then takes a further 5–10 business days to post it to your statement — that part is on their side, not ours.
Refunds cover the price you paid for the item. Any express shipping you chose is not refunded, since the service was provided.
Exchanges
We do not process direct exchanges. Return the item for a refund and place a new order for the one you want — it is faster than holding your order while a parcel travels back to us.
Cancelling an order
Write to us as soon as you can. If the order has not shipped yet, we will cancel it and refund you in full. Once it has shipped, treat it as a return under the terms above.
The 90-day guarantee
The guarantee advertised on our site is exactly this policy: 90 days from delivery, money back on the item. It is not a claim about what any product will do for your body.
Anything unclear? Ask us before you ship: support@zwellnessco.com.