Contact information

Z Wellness is an online store. We sell exclusively through our website, zwellnessco.com, and we handle customer support by email.

How to reach us

  • Email: support@zwellnessco.com
  • Website: zwellnessco.com
  • Support hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET). We are closed on weekends and U.S. public holidays.
  • Response time: we reply to every email within one business day. Messages that arrive outside support hours are answered on the next business day.

Email is our only support channel — we do not currently offer phone or live chat support, and we will never call or text you asking for payment details.

What to include in your message

To get an answer on the first reply, please include:

  • your order number (it starts with #, and it is in your order confirmation email);
  • the email address you used at checkout;
  • a short description of what you need — and, for a damaged or incorrect item, photos of the product and the packaging.

Where to find answers faster

Order and account requests

Address corrections, cancellations and order changes are only possible while an order has not shipped yet, so email us as soon as possible — within 24 hours of ordering is best. Once a package is with the carrier we can no longer change it, but we can help you once it is delivered.

Product questions

We are happy to answer questions about sizing, materials, care instructions and how a product is used. Our products are general wellness and personal care items; they are not intended to diagnose, treat, cure or prevent any disease. For anything related to your health or a medical condition, please talk to a licensed healthcare professional.